In the event that you need service for your home that you believe should be covered as described under our warranty guidelines, please submit this form. A copy of this form will be sent to the e-mail address you enter for your homeowner files. Documented repairs are addressed during our normal business hours of 9:00 am and 4:00 pm.
Emergency circumstances such as plumbing leaks, extraordinary electrical failures, etc., should be conveyed directly to the appropriate contractor (see contractor list in your kitchen cabinet for phone numbers).
Please refer to the Homeowner’s manual you were given at closing if you are unsure of what is considered normal homeowner maintenance. If you are still unsure, please fill out the Customer Care Form, and we will gladly assist you. We require everyone to fill out the warranty request form online to ensure quality and to be sure every inquiry is addressed promptly. We will maintain historical records of any issues you have, which will assist us in serving you better.
The length of your Avtec Homes warranty period is one year from your date of closing. However, we are always here to answer questions and are happy to make trade recommendations after that time. We make it easy for you to reach us with your warranty questions. You may (1) fill out your form online (2) fax in a form to the division office at 321-674-9396, or (3) call the division office at 321-674-9395. We are always happy to assist you!